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Privacy Policy

A legal disclaimer

This policy has been developed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It outlines how customer data is collected, used, stored, and protected.

Privacy Policy 

1. What Information We Collect

We may collect the following types of personal information when you interact with us online, in-store, or through customer support:

  • Name

  • Email address

  • Phone number

  • Delivery and billing address

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • Device and browser data (e.g. IP address, cookies, analytics)

We only collect personal information that is reasonably necessary for our business operations.

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2. How We Collect Your Information

We may collect information:

  • When you place an order or create an account

  • When you contact our customer service team

  • When you subscribe to our newsletter or promotions

  • When you browse our website (via cookies and analytics tools)

 

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate order updates and support requests

  • Improve our website and customer experience

  • Send marketing emails (if you’ve opted in)

  • Comply with legal obligations

You can unsubscribe from marketing communications at any time via the link in our emails.

 

4. How We Store & Protect Your Data

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including:

  • Secure servers and encryption protocols

  • Password-protected systems

  • Restricted employee access to customer data

We do not store credit card details on our servers. All payments are processed via secure third-party platforms such as [e.g. Stripe, PayPal, Afterpay].

 

5. Disclosure to Third Parties

We may share your personal information with:

  • Trusted service providers (e.g. couriers, payment gateways)

  • Marketing or analytics partners (Google, Meta, etc.)

  • Regulatory authorities, if required by law

We do not sell or rent your personal data to any third parties.

 

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, track website usage, and serve relevant ads. You can disable cookies in your browser settings, although some features of our website may not function properly.

 

7. International Data Transfers

While we are based in Australia, some of our service providers may store or process data overseas (e.g. in the US, Singapore). Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy law.

 

8. Accessing or Updating Your Information

You may request access to your personal information or ask us to correct inaccurate details by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

 

9. Privacy Complaints

If you have concerns about how we’ve handled your personal information, please contact us. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and your continued use of our website indicates acceptance of the updated terms.

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