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Terms & Conditions

Legal disclaimer

1. Use of This Website

You must be at least 18 years old to place an order. You agree to use this website lawfully, for its intended purpose, and not engage in any activity that interferes with its operation.

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2. Orders & Acceptance

  • All orders placed via this website are an offer to purchase and are subject to our acceptance and availability of stock.

  • We reserve the right to accept or reject any order for any reason, including pricing errors, incorrect stock levels, or suspected fraud.

  • Once your order is confirmed and payment is received, we will send you an order confirmation via email.

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3. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to change pricing at any time without notice. Orders confirmed prior to price changes will not be affected.

  • We accept payment via Visa, Mastercard, and PayPal.

  • Full payment is required before orders are processed or dispatched.

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4. Shipping & Delivery

  • Please refer to our [Shipping Policy] for full details on processing times, delivery options, and international shipping.

  • Risk in the goods passes to you upon dispatch from our warehouse or collection by the delivery provider.

  • Delivery timeframes are estimates and not guaranteed. We are not liable for delays outside our control.

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5. Returns, Exchanges & Refunds

  • Please refer to our [Returns Policy] for full details on returns, change of mind, and defective products.

  • We comply with the Australian Consumer Law. If a product is faulty, not as described, or unfit for purpose, you are entitled to a remedy including repair, replacement or refund.

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6. Product Descriptions

  • We strive to provide accurate descriptions and images, but colours and finishes may vary slightly due to screen settings or natural materials (e.g. timber grain).

  • It is your responsibility to ensure the product dimensions suit your space before ordering.

  • You can contact us if you have more questions about the product discription and we will do our best to answer them.

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7. Intellectual Property

All content on this website (including text, images, logos, designs, and product information) is the intellectual property of Eternal Timber Creations and is protected by copyright laws. You may not reproduce, distribute, or use this content without our written permission.

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8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our website or purchase of our products. Our liability is limited to the remedies provided under Australian Consumer Law.

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9. Third-Party Links

This website may include links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those sites.

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10. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

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11. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of that jurisdiction.

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12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site after changes are made constitutes acceptance of the new terms.

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